How to raise something
Feedback & complaints
We want to hear from you. Whether it’s positive feedback, a concern, or a formal complaint — every piece of feedback helps us deliver care that actually fits.
Step 1 — Talk to us first
For most concerns the fastest resolution is direct. Submit our contact form and request to speak to the service manager. We respond within two business days.
Step 2 — Make a formal complaint
You can submit a formal complaint by submitting our contact form, or in writing to our office. We acknowledge formal complaints within 24 hours and aim to resolve within 21 days. Where we can’t, we explain why and what’s next.
Step 3 — Escalate
You can take a complaint to the NDIS Quality and Safeguards Commission at any time, even without raising it with us first. Phone 1800 035 544 or visit ndiscommission.gov.au/making-complaint.
What we promise
Raising a concern will never affect the supports a participant receives. Every complaint is treated as an opportunity to improve. We document all feedback, share patterns with our team, and report systemic issues to leadership.
How to raise something
Feedback & complaints
We want to hear from you. Whether it’s positive feedback, a concern, or a formal complaint — every piece of feedback helps us deliver care that actually fits.
Step 1 — Talk to us first
For most concerns the fastest resolution is direct. Submit our contact form and request to speak to the service manager. We respond within two business days.
Step 2 — Make a formal complaint
You can submit a formal complaint by submitting our contact form, or in writing to our office. We acknowledge formal complaints within 24 hours and aim to resolve within 21 days. Where we can’t, we explain why and what’s next.
Step 3 — Escalate
You can take a complaint to the NDIS Quality and Safeguards Commission at any time, even without raising it with us first. Phone 1800 035 544 or visit ndiscommission.gov.au/making-complaint.
What we promise
Raising a concern will never affect the supports a participant receives. Every complaint is treated as an opportunity to improve. We document all feedback, share patterns with our team, and report systemic issues to leadership.