Privacy policy
Privacy
Carevally complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme Act 2013.
What we collect
We collect personal information necessary to deliver NDIS supports: name, contact details, NDIS plan information, clinical and disability information you share with us, emergency contacts, worker preferences, and where relevant cultural and language information.
How we use it
To deliver supports, to communicate with you, to meet our obligations under the NDIS Act and the Practice Standards, and to continuously improve our services. We do not sell personal information.
Photos and stories
We publish photos or stories of participants only with documented written consent. You can withdraw consent at any time and we will remove the content.
Cookies and analytics
This website uses a small set of analytics cookies to understand usage patterns. No advertising pixels, no profiling for resale. Our cookie banner explains your options.
Access and correction
You can request a copy of the information we hold about you, or ask us to correct it, at any time. Use our contact form and request the privacy team.
Concerns
If you believe we’ve breached your privacy, contact us first via our Feedback & complaints process. You can also lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Privacy policy
Privacy
Carevally complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme Act 2013.
What we collect
We collect personal information necessary to deliver NDIS supports: name, contact details, NDIS plan information, clinical and disability information you share with us, emergency contacts, worker preferences, and where relevant cultural and language information.
How we use it
To deliver supports, to communicate with you, to meet our obligations under the NDIS Act and the Practice Standards, and to continuously improve our services. We do not sell personal information.
Photos and stories
We publish photos or stories of participants only with documented written consent. You can withdraw consent at any time and we will remove the content.
Cookies and analytics
This website uses a small set of analytics cookies to understand usage patterns. No advertising pixels, no profiling for resale. Our cookie banner explains your options.
Access and correction
You can request a copy of the information we hold about you, or ask us to correct it, at any time. Use our contact form and request the privacy team.
Concerns
If you believe we’ve breached your privacy, contact us first via our Feedback & complaints process. You can also lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.